jaya99 Responsible Gaming — Protect Yourself and Your Family
Play for fun, not out of habit. jaya99 believes that genuine enjoyment comes from playing in a safe and informed environment.
Why Responsible Gaming Matters
Online casino and sports betting is a form of entertainment — it can never be a solution to financial problems or a source of income. jaya99 always wants every player to play fully informed and within their means. That is why we have built several self-control tools into our platform, which you can use to monitor and manage your gambling habits.
Gambling becomes a problem when it starts to have a negative effect on everyday life — on family, work, or financial stability. Under jaya99's Terms and Conditions, every user must be at least 21 years old and must play within their means. Before placing any bet, decide how much you can afford to spend and stay within that limit.
If you have any questions or want to know how to use a particular feature, you will find detailed answers on our FAQ page. You can also reach us directly via 24/7 live chat or email.
Self-Control Tools
Use the tools below on the jaya99 platform to easily manage your gambling habits. Contact us via live chat for assistance.
Set a Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once set, the limit takes effect immediately, and increasing it requires a waiting period.
Session Time Limit
Set how long you play in a single session. When the time is up, the platform will automatically log you out.
Temporary Break
Temporarily close your account for 1 day to 6 weeks. During this period you cannot play or make deposits.
Self-Exclusion
Activating long-term self-exclusion (6 months or more) closes your account completely. It cannot be reopened until the period has ended.
Activity History
View your complete betting and deposit history at any time. It is a useful way to understand your spending patterns.
Support and Advice
Contact our support team 24 hours a day, 7 days a week via live chat or email. They can help in both Bangla and English.
Warning Signs of Problem Gambling
Be alert if you notice the following signs in yourself or someone close to you, and seek help if needed.
Spending Beyond Your Budget
Playing beyond your means or with borrowed money, or chasing losses by placing larger bets.
Losing Track of Time
Spending far more time playing than planned, and feeling unable to stop.
Avoiding Family and Friends
Hiding your gambling, not spending time with family and friends, or withdrawing from them.
Emotional Distress
Lasting sadness, anger, or anxiety after a loss, and feeling uncomfortable when unable to play.
Impact on Work and Studies
Neglecting professional or academic responsibilities in favour of gambling.
Constant Escalation
Feeling the need to spend progressively more money or time to get the same level of enjoyment as before.
Check Yourself
Answer the questions below honestly. If three or more answers are "yes", it is a good idea to speak with a professional.
- In the past month, have you spent more money or time gambling than you planned?
- Have you taken out a loan or used your savings to fund your gambling?
- Have you tried to win back losses by gambling more?
- Have family members or friends expressed concern about your gambling habits?
- Do you feel restless or irritable when you are unable to gamble?
- Has gambling reduced the time you spend on work, studies, or family?
- Have you tried to hide the amount or frequency of your gambling from people close to you?
Where to Get Help
If you feel there is a problem, do not try to deal with it alone. The support options below are always available.
jaya99 Live Chat Support
Our support team is available 24 hours a day, 7 days a week. They will help you directly in Bangla with self-exclusion or setting limits — without any judgment or questions.
Family and Trusted Friends
Talk openly with the people close to you. The support and understanding of family can often be just as effective as professional help.
Professional Counselling
Seek professional help from a mental health specialist or counsellor. Addiction counselling is available at various mental health centres and hospitals across Bangladesh.
Contact Us by Email
You can also submit any responsible gaming request — self-exclusion, setting limits, or closing your account — by email. Our team responds in both Bangla and English.
jaya99's Commitment
jaya99 is not just an entertainment platform — we are committed to the wellbeing of our users. You can learn more about our policies and goals on our About Us page. Our core commitments are listed below:
- No one under 21 can register. We apply strict age verification.
- Self-exclusion requests are processed with the highest priority and approved without any obstacles.
- If signs of problem gambling are identified, our team proactively reaches out to offer support.
- Alongside gaming features, we always present responsible use messages clearly.
- Keeping your personal information and privacy secure is our responsibility — read our Privacy Policy to learn more.
- Our 24/7 Bangla-speaking support team is always here for you — feel free to contact us with any concern.
Tips for Healthy Gambling
Do
- Set a fixed budget before you play and do not go over it.
- Take regular breaks and spend time on other activities.
- Treat gambling as entertainment — not as a way to earn money.
- Review your gambling history regularly.
- If in doubt, talk to our support team.
Don't
- Do not place large bets to chase losses.
- Do not play when you are stressed or feeling low.
- Do not borrow money or use your savings to gamble.
- Do not play under the influence of alcohol or any other substance.
- Do not place large bets assuming a win is guaranteed.