jaya99 Privacy Policy
Your personal information is very important to us. This policy explains in detail how we collect, store, use, and protect your data.
About This Policy
From creating your account on the jaya99 platform to every transaction you make, we treat your privacy as our top priority. This privacy policy applies to our website and all related services.
Before reading this policy, we recommend that you also read our Terms and Conditions, as both documents together form the legal basis of your relationship with jaya99. By using this website, you are considered to have accepted all terms of this privacy policy.
This policy may change at any time. For significant changes, we will notify you at your registered email address. Continued use of the website after a change means you have accepted the updated policy.
What Information We Collect
1.1 Registration Information
When you create an account on jaya99, we collect the following information:
- Full name and date of birth (for age verification — no one under 21 may register)
- Mobile number and email address
- Preferred language and currency (Bangladeshi Taka)
- Account username and password (stored in encrypted form)
1.2 Identity Verification Information
To process withdrawals above a certain amount or to complete account verification, we may collect national ID card or passport details. This information is used solely to confirm your identity and is never sold to third parties.
1.3 Financial Transaction Information
During deposits and withdrawals, the relevant mobile banking account details (bKash, Nagad, Rocket, Upay) are processed. We do not store any card numbers or banking PINs.
1.4 Automatically Collected Information
When you browse the website, our system automatically collects certain information, such as:
- IP address and device type
- Browser name and version
- Pages visited and session duration
- Cookie and local storage data (details in Section 8)
Purpose of Using Your Information
jaya99 uses your information only for the following purposes:
- Creating and managing your account and confirming your identity
- Processing deposits, withdrawals, and other financial transactions
- Providing customer support and resolving technical issues
- Detecting fraudulent activity and ensuring account security
- Improving your experience and sending relevant promotional content (only with your consent)
- Meeting legal obligations and assisting in dispute resolution
We never sell your personal information to advertisers or any other third party.
Disclosure and Sharing of Information
3.1 Service Providers
Operating our platform requires working with certain trusted third-party service providers — such as payment processors, data storage services, and game software providers. These parties are given access only to the information needed for their specific role and are required to follow our privacy standards.
3.2 Legal Requirements
jaya99 may be required to disclose information under a court order, a lawful request from a government authority, or applicable law. In such situations, we will never disclose more than what is legally required.
3.3 Business Transfers
In the event of a business merger or restructuring, user information may be transferred. In that case, the new operator will be required to maintain the same privacy standards.
Information Security Measures
jaya99 applies industry-standard technical and organisational measures to protect your information:
- SSL/TLS Encryption: All data transfers are encrypted using 256-bit SSL technology.
- Password Hashing: Your password is never stored directly — only a cryptographic hash is kept.
- Access Controls: Staff can only access the information needed for their specific role.
- Regular Security Reviews: Our systems undergo regular security testing.
- Two-Factor Verification (OTP): Mobile OTP verification applies to sensitive actions.
However, data transfer over the internet is not completely risk-free. Although we apply the strongest available protection, no method can be claimed to be 100% secure.
Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period for legal obligations, dispute resolution, or fraud prevention. Financial transaction records are generally retained longer due to long-term legal requirements.
Once the purpose for retaining information has been fulfilled, we delete or securely destroy it through proper procedures.
Your Rights
As a user of jaya99, you have the following rights:
6.1 Right to Access
If you want to know what information we hold about you, please contact our support team. We are required to provide full details within a reasonable time.
6.2 Right to Correction
If any information stored in your account is incorrect, you may request a correction. Most information can also be updated directly from your account settings.
6.3 Right to Deletion
You may request deletion of information that falls outside legal obligations. However, for active accounts, certain core information may need to be retained in order to provide the service.
6.4 Right to Opt Out of Marketing Communications
If you no longer wish to receive our promotional emails or messages, you may use the unsubscribe link in any message or submit a request through the support team.
As part of responsible gaming, you can enable controls on your account such as spending limits, session limits, or self-exclusion. See our Responsible Gaming guide for more information.
Protection of Minors
All services on jaya99 are exclusively for persons aged 21 or above. We do not knowingly collect information from minors. Age is verified at the time of account registration. If it is found that a minor's information has been collected, that information and account will be closed immediately.
If a parent or guardian believes their child is using our platform, please notify our support team.
Cookies and Tracking Technologies
jaya99 uses cookies and similar technologies on the website:
- Essential Cookies: These are necessary to maintain login sessions and ensure security.
- Functional Cookies: These help remember your language preferences and settings.
- Analytics Cookies: These are used to understand which pages are visited most and to improve the quality of the service.
You can disable cookies from your browser settings, but doing so may limit some functionality of the site.
International Data Transfers
jaya99's servers and data processing facilities may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure it is protected to a standard consistent with this privacy policy. Our agreements with each third-party service provider include clear data protection obligations.
Third-Party Sites and Services
Our platform may include third-party services or links that have their own privacy policies. jaya99 is not responsible for the privacy practices of these third parties. We recommend that you carefully read the relevant policy of any external service before using it.
When you interact with jaya99's game software providers such as Pragmatic Play, PG Soft, JILI, or Evolution, the respective provider's own data processing policy may apply.
Changes to the Policy
This privacy policy may be updated as our services, technology, or legal environment changes. For significant changes, we will:
- Update the "Last Updated" date at the top of the page
- Send details of the changes to your registered email address
- Request your consent to the new policy at login if necessary
If you have any questions after a change, our support team is always ready to help. For general questions, you can also visit our FAQ page.
Contact Us
For any questions, requests, or complaints about this privacy policy, please get in touch with us. Our team is available 24/7 in both Bengali and English.